Umina Park feedback

Posted on
August 11, 2020
Aged Care Sector

A lack of communication again?

We’ve raised ongoing workload and short staffing issues at Umina Park with the facility manager at the time and with CEO Peter Williams.

Peter made the trip from Hobart to meet with staff to discuss the concerns but since then we’ve continued to hear from workers who don’t feel like they’re being heard and who want to escalate matters to try to improve things.

We wrote to Peter to let him know that staff planned to escalate, but OneCare’s HR, Natalie Neilson, has written back saying,

“You have raised concerns in relation to workloads however your correspondence provides no details regarding these concerns. I am also unaware of what visits or discussions you are referring to. All employees are fully aware that if a matter is serious then they are able, potentially obliged, to advise their Manager and/or Executive of issues as soon as possible.”

It seems there’s a lack of communication, yet again, and the right hand may not know what the left hand is doing.

Umina's previous facility manager knew about workload problems, and the CEO met with staff and is aware of the issues, yet HR claims to have no knowledge of what our letter was referring to - that's a real worry.

Click here to read Natalie's full response.

We’ll keep members updated as we continue to plan the next steps to address the workload and staffing issues.

For more information about this or any other industrial matter, members should contact HACSUassist on 1300 880 032 or email or complete our online contact form

Aged Care Sector