We were asked whether you should be paid a higher amount when supporting certain clients one on one, particularly those who show increasingly bad behaviours or are at high risk of choking or having seizures.
At the time we suggested it would be worth letting management know about such clients since St Michaels may be able to ask their doctor or NDIS to reassess the clients to see if they fall into a higher category of support, which would mean you’d be paid at a higher rate for looking after them.
We've also heard you are often short-staffed at mealtimes, so you don't always get your lunch breaks, so we wrote to your Program Coordinator, Marcia Lade, to raise these issues on your behalf.
"We conduct a risk assessment on each participant and we do not decide on the support category as the participant’s coordinators provide a “RFS” (Request for Service). Yes you are correct staff need to have further discussions with myself if they believe that the support ratios are not correct or need reviewing. In respect to lunch breaks this is coordinated on the day so that we can ensure all staff have a meal break whilst we cover the participants on the floor. Once again can members please be redirected back to myself or Cheryl (Team Leader) to ensure that staff are getting their entitled breaks."
So if you think a client is displaying behaviours that may deem them to need higher support, or if you are missing out on your entitled lunch breaks, make sure you take Marcia up on her offer to chat about it with your team leader or herself in the first instance. If you feel that they haven’t addressed the issues after that then feel free to let us know, and we’ll see how we can help.