We wrote to your Facility Manager Louise recently about an email she sent to staff, which says:

It is highly recommended that you review your eRoster on a regular basis i.e. 4 to 5 times per fortnight to establish if there are any discrepancies to be communicated to the RBG rosters email address prior to the rosters being processed by payroll on Monday of pay week.

Any delays in communicating a discrepancy to RBG rosters may affect your pay.

We told Louise that workers understand that the roster clerk is only human and there is bound to be the odd mistake. However, it is not a worker’s job to constantly check their roster and worry about not being able to report any errors on time in case they don’t receive the money they’ve been working hard for.

Louise has since written back saying:

The email was sent out to the members as part of communication around a roster review that was being undertaken to ensure efficiency in the staffing at Rubicon Grove, the request for them to check the eRoster arose from staff not completing Manual shift forms but relying on the roster person to complete them for them and also to make manual changes when completing the rosters each day.

When this employee left Rubicon it became evident that staff had not completed the MSF and then consequently not being paid for their additional shift that this is what was occurring.  There was also an issue where staff would come to work but not clock on or off each day, and this was also managed by the previous Roster person.  The email was sent out to advise staff of their requirements to complete the Manual shift form (MSF) for all overtime and other shifts they may have picked up, and to check the eRoster to ensure that their clock on and off had actually worked.

It is not the job of the worker to constantly check their rosters, but if you discover any discrepancies, it would be in your best interest to let rostering know to ensure you are paid correctly on pay day. There is also a roster notice rule that means your roster can’t just be changed because someone made an error.

If you have any further issues with your rosters or pay, please talk to HACSUassist on 1300 880 032.

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