Respect maintenance on call allowance removed

Posted on
May 19, 2020
Aged Care Sector

We asked for clarification.

Management recently put out information about the maintenance on-call allowance ceasing to be paid at all Respect facilities across Victoria and Tasmania due to them no longer requiring someone to be regularly on call after normal work hours.

We wrote to Nick Adams to clarify why the allowance is being cancelled and whether this means contractors will be replacing on-call work, and we pointed out that for some maintenance staff the allowance has always been part of their take-home pay, so this will mean an effective cut to their usual pay.

Nick said:

"We have made the decision to no longer require maintenance staff to be on-call out of hours. This is not something that was in place at all of our facilities, and the operations team are standardising our facility practices. Staff will no longer be entitled to the on-call allowance due to no longer being required to be on-call and remain in readiness to return to work.

We are not replacing the on-call arrangement with contractors. Maintenance staff will no longer be required to return to work out of hours to deal with maintenance issues. The RN in-charge will decide (or can call the General Manager for assistance) whether the issue can wait until the next working day or if it is a matter that needs a referral, they will be given the authority to handle that directly (rather than having to call the on-call maintenance), for example, where a plumber needs to attend on-site.

The on-call allowance and overtime provisions are only applicable when appointed/worked. They are certainly not part of an employee's contract or ordinary earnings."

Any members with further questions about this are encouraged to call us.

For more information about this or any other industrial matter, members should contact HACSUassist on 1300 880 032 or email or complete our online contact form

Aged Care Sector