OneCare Umina Park

Posted on
December 1, 2021
Aged Care Sector

Filling in incident reports is crucial for worker’s safety

We’ve heard from workers that a resident in the Court is extremely aggressive towards staff, particularly the female workers, so we wrote to your HR manager and said that staff have been putting in incident reports and raising the issues with management for 12 months now.

Whilst some strategies have been put in place, they're never followed up and the goal posts appear to be moved regularly on the matter, so nothing changes, and in fact the resident’s behaviour has already escalated and resulted in injury to certain staff members.
We reminded HR that whilst resident care is of the utmost importance, Umina Park has a duty of care for their workers’ safety.
After meeting face to face with management to talk about the issues, they said that they’ve put the following strategies in place:

  • Workers can call the resident’s daughter (she is available 24/7) if the resident’s behaviour escalates.
  • There will be mandatory training on how to deal with certain behaviours.

  • Staff can walk away when the resident’s behaviour is heightened (if the resident is not in danger of hurting himself) and advise the RN in charge.
  • One male staff member will be on each shift to help with the resident’s care.
  • Staff are encouraged to document any issues with incident reports.
  • Staff can raise any issues with the WHS committee and attend these meetings if they like.
  • Umina Park will investigate alterations to medications.

If you feel that this is a misrepresentation of what Umina Park have told you or put into place, then please give HACSUassist a call to talk about it.

If incidents occur during the care of this resident (or any other resident), no matter how small an incident, please always lodge an incident report and also put it in writing to your WHS committee.

Many voices become deafening, so keep on raising any issues until you are heard.

For more information about this or any other industrial matter, members should contact HACSUassist on 1300 880 032 or email or complete our online contact form

Aged Care Sector