Recently we raised the following workload concerns of yours with facility manager, Lisa Robertson:
- Workers are constantly working short-staffed and shifts are not being backfilled on a regular basis, mainly because there are not enough workers to call in within the casual pool and workers don’t want to come in on their days off as they are already exhausted from the workload they encounter when they’re on shift.
- Morale is extremely low across the workforce and workers are at breaking point, so much so that resident care starts to be compromised and will only worsen if the workload issues are not fixed immediately.
- Workers are leaving carer roles for other jobs so the short staffing may become even more of an issue.
- Many residents need extra attention, but workers do not have the time to give.
- Residents’ families are constantly chasing workers to attend to their family members and are telling the community that their family members are not receiving good care at Rubicon Grove.
- Workers are so busy that sometimes they do not get the opportunity to complete ACFI.
- The previous Facility Manager would come out and make a bed or help shower a resident if staff were short for a while, but you do not give such support and workers feel isolated when it comes to facing the workload issues alone.
- Staff admit that aged care has always been busy, but the workload is the worst ever because of the hours that have been cut over the last few years and extensions of the facility.
Lisa wrote back that OneCare had taken a number of steps to support Rubicon Grove, including recruiting extra staff and adding an additional shift. You can find a list of those measures in Lisa’s full response here.
If you believe workload hasn't been addressed like Lisa has said in her letter, then feel free to let her know in the first instance of where these changes haven't helped the situation. If you're not satisfied with her answer then be sure to contact us.