We wrote to Neal to let him know workers have been concerned about the constant errors that have been happening with rosters since a single person took over the job.
We all know rostering is a huge job, and perhaps more roster coordinators are needed again to help with a workload as big as the one that comes with rostering.
We also let Neal know that several workers believe they’re only being paid for 6.5 hours when they’re rostered on for an 8-hour shift, and asked him to explain why this could be happening, and Neal passed the information on to Teresa, who looked into it and said:
“Staff are paid for the hours they work. It's either a sleepover or an awake shift or waking hours during the sleepover... Unless it wasn't noticed by the staff person that the hours would show on the previous day (from 10.30until 12 midnight?) then the following day from 12 midnight until 6.30, which adds up to the 8 hours... OR it could of just been a timesheet mistake... OR they could of meant waking hours rather than a waking shift? If so, for waking hours the formula would have been used.”
Neal has also advised that NWSS now has an online form on their website - the staff feedback form -specifically for staff to use and raise any questions like the ones above so management can look into the enquiry and get back to staff.
If you have any questions like the ones above, we recommend you use the online form to try and get an answer to start with, particularly if it’s a pay issue where you don’t believe you’re being paid for the hours you work.
If you don’t get a response, or the response isn’t satisfactory, then give HACSUassist a call on 1300 880 032 and we can help you take it further to get the answers you need.