We’ve heard that workers at both Panorama and Emily Crescent units have been consistently working short staffed, which has created excessive workloads and impacted client care.
We wrote to Nigel to ask why short staffing seems to be occurring on a regular basis and what can be done to find a solution.
Nigel wrote back to say:
“We are reviewing all our rosters to ensure we have the right staffing numbers within them. We do believe some rosters have been overstaffed, and we have reduced some rosters back to NDIS funding levels... It does appear some participant plans have less in them than they require, and so we will be seeking plan reviews etc for those... This is a work in progress and we would like to revisit in the near future to make sure we have the staffing issues corrected.”
If there seem to be more issues with rostering – to make sure we have the evidence to back our claims in the future – you’ll need to be able to prove that short staffing is happening, and client care is being impacted.
Our advice is for you to consistently fill in incident reports when short staffing happens and client care is impacted.
If it’s not in writing we’re often told it never happened, so documentation is the key!