All too often we hear that aged care workers are working short-staffed and are not able to provide the care that residents should be receiving.
When you’re working short-staffed, you should complete incident forms and speak to management, but if you believe your talks with management are falling on deaf ears you can lodge your complaint online with the Aged Care Quality and Safety Commission or call 1800 951 822.
You have options as to how your complaint is lodged:
You can make complaints about care, catering, financial matters, hygiene, equipment, security, activities, choice, comfort and safety or other matters related to the responsibilities of the service provider.
If you know that something is wrong, don’t be afraid to speak up. Change will only happen when we make our voices heard.