MCT Freemasons

Posted on
July 26, 2021
in
Aged Care Sector

Are residents not receiving the care they deserve?

All too often we hear that aged care workers are working short-staffed and are not able to provide the care that residents should be receiving. 

When you’re working short-staffed, you should complete incident forms and speak to management, but if you believe your talks with management are falling on deaf ears you can lodge your complaint online with the Aged Care Quality and Safety Commission or call 1800 951 822. 

You have options as to how your complaint is lodged: 

  • Open complaints: ACQSC will know your identity and may pass your details on to your employer. You will be kept informed about the progress of your complaint and you will have review rights. 
  • Anonymous complaints: no-one will know your identity, and this may limit what ACQSC can do to help resolve your concern. ACQSC will not be able to keep you informed about the progress of your complaint. You will not be able to provide more information to them and you will not have review rights. 
  • Confidential complaints: ACQSC will know your identity and will endeavour not to disclose your identity to your employer. ACQSC will keep you informed about the progress of your complaint and you will be able to provide more information and you may have review rights. 

You can make complaints about care, catering, financial matters, hygiene, equipment, security, activities, choice, comfort and safety or other matters related to the responsibilities of the service provider. 

If you know that something is wrong, don’t be afraid to speak up. Change will only happen when we make our voices heard.

For more information about this or any other industrial matter, members should contact HACSUassist on 1300 880 032 or email assist@hacsu.org.au or complete our online contact form

Aged Care Sector