Recently we wrote to Tamieka to ask if staff can have a choice about completing online training on shift or in paid time at home.
We let her know that while many workers enjoy the convenience of completing their training while on shift, some struggle to find the time as a result of clients’ needs or the time of day/night they work making it more difficult to concentrate and retain information and also advise her that some staff have told us they’ve tried to seek payment for doing it at home but had been denied.
We also mentioned that some of the supplied iPads often freeze or don’t work properly, leaving some staff to dig into their personal data usage to complete the work on their own devices and asked whether Leap can reimburse anyone who's had to do so.
Tamieka had advised:
“Communications had went out to support workers around the required training, we had asked support workers that if they were unable to complete the training in work times on the iPads provided to contact myself or Chantel. We had other options available for support workers if they were unable to complete their training on-site during support periods, which included using one of the available iPads or computers that are available at the office and being paid for their period of training. Chantel and I have only had two support workers contact us in the initial period, this was based around the iPads not working correctly on-site to complete the training, which was fixed through our IT providers.
The support worker/workers that had added their training to their timesheets will be paid for these hours, if they can contact me to have it approved please. Reimbursement for using their own equipment will not be approved however, as previously advised, we did not request anyone to use their own devise, iPads are provided at the sites and iPads and computers were available at the office for support workers use if required. Moving forward however, Chantel will be organising a survey that will be sent to all support workers, part of this survey will be around the training modules and moving forward how can the training be completed in a way that works best for everyone.”
We encourage you to fill in the survey when it comes out.
Remember to give both positive and negative feedback on what you’ve experienced, as things can't change if management only hear the good things.
Mandatory or compulsory training is always to be done in paid time and ideally in normal work time. But if you are having issues doing that, contact management in the first instance to see if you can make other arrangements to do it in paid time elsewhere.
If you have any further enquiries or concerns about the training, please call HACSUassist to discuss it and, in the meantime, make sure you provide feedback via the survey when it comes out.