Issues at Glenhaven

Posted on
January 10, 2022
Social Community and Disability Sector

We raised your concerns

We wrote to your CEO, Tony Cohen, recently to raise the below concerns from workers at Glenhaven:

  • Staff are often asked to attend meetings by HR but are rarely given an agenda of what the meeting is about. Sometimes they’re told the meeting is a “chat” about rosters or clients, but then the “chat” will take a different turn and become a disciplinary like meeting. Workers feel they are being berated without     being provided with procedural fairness or a proper right to respond.
  • Workers are often told they’ve breached a particular policy or procedure, but none is ever produced when they ask to see the policy or procedure.
  • Workers feel it’s hard to follow Glenhaven’s policies and procedures because they don’t believe they have access to them.
  • Management have threatened workers (in emails) to terminate them if they do not adhere to certain requirements or policies. Once again procedural fairness is not being afforded to workers if this is the case.
  • Workers attending team meetings are told not to raise issues, so many do not see the point of attending if they are just to sit and listen.
  • Workers are told to speak to the Team Leader or HR if they have any issues, but they feel they have nowhere to go if they or their clients have issues with the Team Leader or HR.
  • Workers no longer feel as supported by Glenhaven as they did.
  • There are various reports of differential treatment based on relationships and a substantial turnover of workers due to adequately or inconsistently addressed issues.

We’ve told Tony it would be in Glenhaven’s best interest to look into the organisation culture and see if it can be turned around so that workers are not feeling the way they are - we’ll update you once we hear back from him.

For more information about this or any other industrial matter, members should contact HACSUassist on 1300 880 032 or email or complete our online contact form

Social Community and Disability Sector