Posted on
March 11, 2021
Social Community and Disability Sector

Training, sleepover and awake shift answers.

We wrote to Tony recently after hearing Glenhaven workers mentioning that they are often required to complete modules of their compulsory training at home in their own time, but they are not paid for doing so.
We reminded Tony that it was HACSU’s position that all mandatory/compulsory training is to be completed in paid time, regardless of whether certain modules are to be completed at home or in-house at Glenhaven.
Tony responded with:
"Glenhaven’s stance on training is also as you have advised. If the training is mandatory, then they would be paid for their time however if it is voluntary and not a mandatory part of their role then they would not. I have had a chat with a couple of my managers who may have been not giving the right message regarding certain online training that staff were asked to look at and confirmed that we certainly need to pay staff for their time if this was mandatory regardless of where they do the training."
We also told Tony that there is a client at Glenhaven who is funded for an awake shift, but sometimes, due to staff shortage, staff are rostered to do a sleepover shift with that client instead. Members are since having these concerns:

  • Staff members are only being paid a sleepover allowance when they should be paid for an awake shift.
  • The client, who is supposed to have someone keep an eye on them, may harm themselves or do something dangerous because a staff member is sleeping over rather than providing the service that an awake shift requires.

Tony said:

"There has been an instance where no staff were putting their hand up to cover a shift to support the wake shift when someone was away unwell, I believe. we were forced in that instance to have a person do a sleepover and put things in place as best we could to assure that if the resident awoke, they would be heard and supported back to bed. In this instance a staff person doing a sleepover shift absolutely would get the sleepover allowance as that is the work they performed and if they were awoken during the night get paid accordingly for a minimum of 1 hour in each instance on top of the allowance. This is not something that we would normally practice nor want… and are working on strategies around our casual work pool to hopefully prevent this ever happening again."

Congratulations! You’ve done a great job by raising issues and fighting for a positive outcome for all those working at Glenhaven.

For more information about this or any other industrial matter, members should contact HACSUassist on 1300 880 032 or email or complete our online contact form

Social Community and Disability Sector