Devonfield phone app and rosters

Posted on
April 30, 2020
Social Community and Disability Sector

Staff need to know more about the new client information app.

We asked Tanya Kingshott if workers are to bear any costs relating to this and what they're meant to do if they don’t have access to a smart phone.

Tanya said there are plans for the app to be rolled out in May or June and that staff were told about it last year. Computers will still be set up at the major facilities and IT is setting up other portable devices to be rolled out into homes and facilities. She also said the app is free and there’s no cost to workers when using personal mobiles to run it.

We asked about workers’ concerns around losing significant hours during the pandemic and about not being given a commitment they’ll get those hours back once the pandemic is over, and we mentioned that staff have noticed rosters seem to be taking longer to go out and that shifts are being given out and lost with short notice.

This is Tanya’s response on rosters:

"The pandemic has resulted with clients/families choosing to suspend service provision for extended period. Also the pandemic guidelines resulted with community service activities at centres being put on hold from midnight on 25th March. All part time and permanent staff have retained their hours of work. Casual staff we have worked to retain average hours of work, however fully informed that we are offering maximum hours possible with the suspensions and restrictions preventing service to occur for some of our clients. We have also confirmed that Devonfield does not have 15%reduction of income so not eligible for JobKeeper and ensuring rosters are reviewed and distributed promptly to staff as changes are made when clients confirm change or suspend their support as result of the pandemic and their personal home environment."

Any member experiencing any further rostering issues should get in touch with their roster clerk at Devonfield in the first instance, but if still having trouble please give us a call.

For more information about this or any other industrial matter, members should contact HACSUassist on 1300 880 032 or email or complete our online contact form

Social Community and Disability Sector